Frequently Asked Questions

Everything you need to know about shopping with Thats So Fetch

How long does shipping take?

Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days. Please allow 24-48 hours for order processing during peak sale periods.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned unless faulty.

How do I know which size to choose?

Each product page includes a detailed size guide. Our styles generally run true to size, but we recommend checking the specific measurements or reaching out to our support team for fit advice.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and 'buy now, pay later' options including Afterpay and Klarna.

Can I change or cancel my order after it's placed?

Because we aim to ship orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping costs and delivery times are calculated at checkout based on your specific location.